October 21, 2021

Mile High United Way's 211 Resource Center is a statewide community resource that connects individuals and families to critical resources including food, shelter, rent payment assistance, housing, childcare, transportation and much more.

Volunteers for this virtual opportunity will do customer service outbound calls to 211 clients that have previously called in for resources from 211. These callbacks are to learn more about the assistance that the client received from 211 as well as from the resources that we are providing our clients. Volunteer will also do a second ask at the end of the call to see if the client needs additional resources. If client says yes, then they will be transferred to the 211 English/Spanish line for more resources or we will take down their name and number and have a navigator call them back within 24 hours. Volunteers will be provided a script and use a forms survey already created to asks a series of questions regarding the service they received. These outbound calls are to clients that called 211 several weeks prior to this follow-up call. The collection of these surveys and callbacks help to further add to the data collection process that we compile quarterly and yearly to show the statistics behind the 211 Program. The data gathered will help us to continue to share out the benefits of 211 referrals and services on our community.

Time Commitment Required: 4 Hour per week minimum time requirement for volunteers. 2 supervised shifts from 9am - 11am on Tuesdays and Thursdays each week.

Mandatory Registration Requirement:

• Must Agree to Confidentiality Agreement Waiver when registering for this opportunity to be eligible to participate.
• Ensure you have a quiet and confidential work space to take calls.
• Ensure you have a working laptop, internet, and headphones.
• Complete the 1-hour online training.
• Volunteers must have a basic to medium understanding of using online platforms, using a computer, and troubleshooting through technical issues.

Mandatory Training: 1 Hour training that takes place on the first Monday of each month. For a calendar invite to the mandatory training or any questions regarding this volunteer opportunity, please email volunteer@unitedwaydenver.org


TO ENSURE ELIGIBILITY, FOR REGISTRATION CODE PLEASE EMAIL VOLUNTEER@UNITEDWAYDENVER.ORG and refer to 211 Call Center Virtual Volunteer Opportunity: Quality Assurance Follow Up Call Support in your message.

 TO REGISTER OR LEARN MORE, PLEASE EMAIL: VOLUNTEER@UNITEDWAYDENVER.ORG