211 Call Center Virtual Volunteer Opportunity: SNAP Outbound Re-engagement Support

Title
DateTuesday, November 17th, 2020 from 9:00am to 11:00am (MT)
Address
Virtual
Number of Registrants7 out of 208
Registration OpensMay 1, 2020 at 8:00am
Registration ClosesNovember 17, 2020 at 11:00am or or when space runs out.
ShiftsNo
Event DescriptionMile High United Way's 211 Resource Center is a statewide community resource that connects individuals and families to critical resources including food, shelter, rent payment assistance, housing, childcare, transportation and much more.

Volunteers for this virtual opportunity will call
back SNAP applicants within 2 weeks after their application was submitted to go through a check list to provide encouragement that they submit all required documents and interview process and support the client follow through in order to get their applications approved. This checklist will ensure they have been in contact with a SNAP representative, that they have submitted all documents needed, and they have set up an appointment for a SNAP interview with the SNAP office. They will also answer client's questions regarding the SNAP application submission process or direct the clients to the correct contact to find out more information and move forward. This volunteer opportunity will help to encourage clients to follow through and take the final steps to getting their SNAP applications approved to receive food benefits.

Time Commitment Required: 4 Hour per week minimum time requirement for volunteers. 2 supervised shifts from 9am - 11am on Tuesdays and Thursdays each week.

Mandatory Registration Requirement:

  • Must Agree to Confidentiality Agreement Waiver when registering for this opportunity to be eligible to participate.
  • Ensure you have a quiet and confidential work space to take calls.
  • Ensure you have a working laptop, internet, and headphones.
  • Complete the 1-hour online training.
  • Volunteers must have a basic to medium understanding of using online platforms, using a computer, and troubleshooting through technical issues.  
Mandatory Training: 1 Hour training takes place on the first Monday of each month. For a calendar invite to the mandatory training or any questions regarding this volunteer opportunity, please email volunteer@unitedwaydenver.org 


TO ENSURE ELIGIBILITY, FOR REGISTRATION CODE PLEASE EMAIL VOLUNTEER@UNITEDWAYDENVER.ORG and refer to 211 Call Center Virtual Volunteer Opportunity: SNAP Outbound Re-engagement Support in your message.


THIS OPPORTUNITY IS APPROVED FOR COURT-ORDERED COMMUNITY SERVICE COMPLETION. TO REGISTER OR LEARN MORE, PLEASE EMAIL: VOLUNTEER@UNITEDWAYDENVER.ORG 


Location:
Virtual