I loved being a part of this!
It was frustrating for our guests to wait in line for 30 minutes for a service to then get told their internet wasn't working. Hire a company to cable in your internet connection instead of relying on wireless which does not work in large crowds. Also, the ID station is in high demand due to they need a valid ID to stay in a homeless shelter. Why only have 2 volunteers at this desk???
One more thing, I heard several people ask for tutoring help for their kids. Tutors cost $55 an hour, and if students are failing and homeless and their school's volunteers don't bother to show up, they have no help. Specifically in George Washington school.
Something should be done to get more blankets and towels available for giving away. Some people had homes coming up available but don't have these items.