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  • Mile High United Way

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    211 Call Center Virtual Volunteer Opportunity: Quality Assurance Follow Up Call Support

    Due to spending an hour with a verbose client, I completed fewer surveys on Nov. 4. I was happy to listen to her problem, i.e. that ERAP accepts evictions but not quit notices. I googled and found, according to their guidelines, ERAP does accept quit notices. See here: https://coloradosprings.gov/sites/default/files/inline-images/doh_emergency_rental_assistance_guidelines_website_revised_3.22.21.pdf I informed her verbally, and she was grateful.
    However, I'm not sure if I should also follow-up with ERAP or attempt to send her a copy of the guidelines.

    Gave 2.00 hours on 11/04/2021
    211 Call Center Virtual Volunteer Opportunity: Quality Assurance Follow Up Call Support
    211 Call Center Virtual Volunteer Opportunity: Quality Assurance Follow Up Call Support
    211 Call Center Virtual Volunteer Opportunity: Quality Assurance Follow Up Call Support